A good concierge service can open the right doors for its clients. Whether facilitating access to VIP events, creating bespoke experiences, making connections or taking care of the details, a concierge can elevate and improve lives.
For individuals who frequently travel, it is common to arrive in a new city and miss out on all it has to offer when you don’t have the knowledge or contacts that many locals will have. The very best places will be booked for months or even years in advance, inaccessible to all but the very patient or the very well connected. A good concierge puts you at the front of the queue, wherever you go and can direct you to the most interesting, dynamic and exclusive venues.
The most important – and valuable – asset shared by all the advisers in the Spear’s index of top concierge services for HNWs is an extensive and carefully curated network of contacts, which they can call on to meet any request. ‘We do the relationship building so our clients don’t have to,’ says Sue Reeve of Consider It Done, the newest addition to the index.
The index highlights professionals who not only have access to the most exclusive restaurants, shows, and venues, but also focus on making life easier for their clients, often coming up with flexible and creative solutions tailored to any need, which can range from the everyday to the extravagant.
Related
Sophie Shelton of 48 London, whose services can include planning holidays, finding trusted nannies, booking yachts, recommending a psychologist or helping train household staff, tells Spear’s that she can ‘achieve anything in this reality’ for her clients.
But while range is a must-have quality for the top concierge service providers in this list, some advisers also have specific areas of focus. Reeve, for example, is particularly dedicated to supporting women in leadership, helping with ‘every aspect of their lives,’ she tells Spear’s – from handling day-to-day tasks and booking dinner reservations to preparing meals or arranging tutoring for a child.
Meanwhile, HCA Healthcare’s Annabelle Neame and Helga Grossmann of The London General Practice specialise in guiding clients through medical services. As Neame explains, HCA has ‘one foot in the clinical camp and one in the corporate office,’ assisting with appointments, insurance, and connecting clients with medical specialists.
Click the links below to jump to a section of this article:
Content from our partners
- Methodology
- The best concierge services: some names to know
- The best concierge services: the complete list
- Contact us
Methodology
Each year, the Spear’s Research Unit reassesses and refreshes its rankings of the leading providers in each sector by gathering data from and about the advisers and firms themselves, assessing submission forms, collating nominations, carrying out peer reviews, reviewing data from third-party sources, gathering references and recommendations, canvassing experts and conducting hundreds of interviews.
Advisers are evaluated using a proprietary scoring system that assigns different weightings to certain attributes. These scores feed directly into each new set of rankings in the Spear’s Indices. Each of these indices are published first online (according to the research calendar) and then in print. Print publication takes the form of the annual Spear’s 500 directory, which includes the top advisers in every index.
[See also: A guide to the Spear’s 500: Everything you need to know]
Each featured adviser is profiled on spears500.com. The site allows users to search the Spear’s database of more than 4,000 entities to find one (or more) to meet their specific requirements by filtering for specific attributes such as an adviser’s location, their specialist expertise and information about their client base.
The best concierge services: some names to know
Helga Grossmann
- Focus: Bespoke health services
- Position: Business development manager
- Firm: The London General Practice
Helga Grossmann is the business development manager at The London General Practice, where she plays a crucial role in helping UHNWs navigate wide a range of modern and personalised medical treatments, consultations and screenings in order to achieve their desired health and wellness outcomes. The practice takes a concierge-style approach to healthcare, and Grossmann tells Spear’s she supports international and local UHNWs by arranging appointments, handling insurance matters and acting as ‘the gateway to medical consultants’.
Grossmann’s clients are often referred to her by concierge services of five-star hotels in London, or by insurance companies ensuring their own clients can be seamlessly connected to medical experts when travelling to London.
Read Helga Grossmann’s full profile on Spears500.com
Sue Reeve
- Focus: Home-life support
- Position: Founder
- Firm: Consider it Done
Newest addition to the index Sue Reeve founded her concierge services firm Consider it Done in 2004, after many years of jugging a busy corporate life with personal and family time. Today, she tells Spear’s, she focuses on helping clients with high-stakes careers – especially women in leadership roles – with ‘every aspect of their lives’.
This includes support with day-to-day responsibilities – from booking dinner reservations to preparing meals to installing technology in the home to arranging tutoring for a client’s children. With a rich black book of contacts, Reeve is also able to get her clients access to exclusive or sold-out events: ‘We do the relationship building so our clients don’t have to,’ she says.
Read Sue Reeve’s full profile on Spears500.com
Annabelle Neame
- Focus: Bespoke medical pathways
- Position: Vice president (UK)
- Firm: HCA Healthcare
Annabelle Neame is vice president of HCA Healthcare UK, with responsibility for new markets and innovations. She heads up HCA’s medical concierge centre, working to help potential clients navigate the medical services on offer within the HCA group, one of the UK’s largest private client healthcare providers.
Describing herself as having ‘one foot in the clinical camp and one in the corporate office’, Neame leads a team of clinical nurse specialists and patient concierge liaison officers. Having started her career in healthcare as a nurse at St Thomas’ Hospital, she joined HCA in 1992 at the Lister Hospital in Chelsea.
Read Annabelle Neame’s full profile on Spears500.com
The best concierge services: the complete list
Click on the individual names to be directed to more detailed profiles of each adviser on The Spear’s 500 website. The table is ordered by ranking and then alphabetically by surname.
Contact us
- Click here to order a print copy of The Spear’s 500.
- To apply for inclusion in The Spear’s 500, complete our submission form.
- For further information about rankings, please email research@spearswms.com; we aim to respond to all queries within two working days.
- For commercial enquiries and questions relating to enhanced profiles, please contact Commercial Director Shady Elkholy: shady.elkholy@spearswms.com
- To keep up to date with the Spear’s 500, subscribe to our magazine, newsletter and follow Spear’s on Linkedin and Instagram.
- If you have missed calendar deadlines for our research cycles in 2025, you can still register your interest for updates about upcoming research and rankings.
.
